FAQs

Q) When do I get my tracking number?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

Q) Do you ship worldwide? Yes, we ship worldwide!

Will my order be shipped in multiple parcels? Usually we do split large orders in to multiple parcels. Do not be worried if you only receive part of your order in one parcel. The rest is on its way!

Q) How long will my order take to deliver?

Your order should take between 3-6 to  business days to arrive at your doorstep once your order is dispatched. You will receive tracking information of your parcel by email between 1 to 2 days of ordering. You can track your parcel all the way to your doorstep using the tracking number provided . 

Q) Will I have to pay any customs fees?

No customer has ever emailed us to say that they had to pay a customs fee.We are quite confident that you will not have to pay any customs fees. However if a customs fee is required, it is not the seller's responsibility to pay it.

Q) What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express and Cash on delivery for UAE customer only 

Q) What are my delivery options?

Depends on item to item ,we do offer DHL express delivery sometimes.

Q) Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order. You are responsible for ensuring your order details are correct before completion.

Q) Where is my order?

You will receive an email with tracking information once your order is dispatched. This can take between 1 to 7 business days after we receive your order.

Q) When will I receive my parcel?

It will take between 3-6 business days to arrive at your doorstep. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case!). US orders usually arrive within 7 business days or less 

 

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